2.1 This Agreement shall commence from the date you sign the service check-in form and shall continue until we have repaired or otherwise returned your Device, whichever is sooner, and received any payment due from you.

2.2 We shall make reasonable efforts to repair your Device subject to the availability of any parts required and/or the terms of any relevant guarantee or warranty. We shall perform the Service using our utmost care and skill.

2.3 We offer both high-quality after-market and OEM (genuine) parts (where possible) for the repairs of your device.

2.4 Where specified we also offer genuine Apple parts sourced from Apple. In such scenarios we will use Apple diagnostics, tools, and processes to make sure your Apple product repair is done safely and reliably.

2.5 We perform a series of tests when booking a device in for repair. If the device is not testable during this stage, TechFixer (www.techfixer.uk) is not liable for any faults found therefore we shall require the passcode of your Device to test the Device before and after the Service. Should you prefer to keep this information private, we can still proceed with an appointment, but will not be able to perform a full functional check on the Device until you return to the store, which can delay the provision of the Service, if any adjustments need to be made.

2.6 Any time estimate for completion of the service, which may be given to you, is an estimate only and does not form any obligation under the terms of this Agreement. We will aim to return your Device as soon as reasonably possible, however, any Board Level (Level 3) repairs (i.e. repairs to the logic board of the Device) may take at least 5 working days to be completed.)

2.8 If we are unable to complete the Service for any reason, or the Service will incur further costs payable by you beyond that initially estimated by us, we will notify you immediately via telephone and/or email. If no fault is found on your Device or you do not accept our revised estimate, we will return your Device to you unrepaired and we reserve the right to charge you a diagnostic fee in accordance with our standard charges.

2.9 In order to complete a diagnostic or repairs it may be necessary to disassemble the device, which may result in further damage to the device. TechFixer (www.techfixer.uk) take no liability for any further damage to the device, because of any existing damage. TechFixer (www.techfixer.uk) will not cover the cost of replacement parts in any circumstances including if the device is not repairable.

2.10 The cost of repair will be calculated where possible in accordance with our standard charges as published from time to time.

2.11 Diagnostics are a chargeable, non-refundable service.

2.12 We shall notify you when the Device has been repaired and is available for collection from the service center. If the device has not been collected it will be transferred to our central warehouse for storage. Any delivery from our central warehouse will be chargeable. If necessary, we shall send a reminder and the device will be recycled if not collected by day 56

2.13 We shall be entitled to keep your Device until all charges payable have been paid. We may also charge an additional fee for storage of your Device.

2.14 Use of our service may void your manufacturer’s warranty. If you would like to avoid this, then please take your Device directly to the manufacturer. Please note, your manufacturer’s warranty will not cover any accidental damage.

2.15 TechFixer (www.techfixer.uk)will install warranty seals following the repair. Any tampering of the seals will void the TechFixer (www.techfixer.uk) warranty.